Track my order
Dear Customer,
Thank you very much for ordering from Rock Your Chakras ! We're delighted to have you as a customer and will do everything we can to get your order to you as quickly as possible.
Tracking your order: To make it easier for you to track the progress of your order, please follow the three simple steps below:
Step 1: Order preparation: Once your order has been validated, our team will start preparing it. This process generally takes between 24 and 72 hours to check, pack and prepare your parcel with the utmost care.
Step 2: Shipping: As soon as your package is ready, it is handed over to the carrier. You will receive an email containing your tracking number and a link to follow your package in real time.
⚠️ Please read carefully the information below for an optimal follow-up of your order:
1. Order tracking and automatic emails
As soon as your order has been confirmed, you will automatically receive two emails from us:
- Order confirmation email: sent immediately after confirmation of your purchase to confirm the details of your order.
- Dispatch confirmation email: sent as soon as your package has been processed by our logistics team and is ready for dispatch.
2. What should I do if I have NOT received my tracking number?
- Check your junk mail/spam folder: Our emails can sometimes end up there.
- Confirm your email address: Make sure you used the right email address when ordering. In case of doubt, there may have been an input error.
3. Delayed dispatch confirmation email
If you have received your order confirmation email, but the dispatch email is late in arriving (more than 72 hours after the order was placed), this may be due to a slight delay in our logistics chain. We thank you for your patience and sincerely apologize for this delay. Our team will do its utmost to dispatch your package as quickly as possible.
Need further assistance?
If you have any further questions or require assistance, our customer service team is available to help you. Please do not hesitate to contact us, and we will be delighted to provide you with the information you need.
Frequently Asked Questions
Here are some of the most frequently asked questions we receive. If you cannot find what you are looking for, please contact us.
DELIVERY & ORDER
When will i receive my order?
Our team needs a maximum of 10 to 20 working days to process your order, manufacture the products and deliver them (free of charge) We do everything we can to ensure that you receive your order as quickly as possible without compromising the quality of our products.
How can I track my parcel?
You can track the progress of your order by clicking on the following link: Parcel tracking
How much does delivery cost?
We deliver our products worldwide. There is no minimum order quantity, and all our deliveries are free. (except for overseas territories).
My order is not complete
If your order includes several items, they may be sent separately, depending on stock and the shipping warehouse. Don't worry, your other packages will arrive soon.
I have not received my order
Problems with the post office? Parcel lost, broken, destroyed?
With our secure delivery, The Viking Tavern takes care of the disputes for you. Customer satisfaction is our priority. We don't blame the carrier and let you “stand on your own two feet”. We take full responsibility by immediately sending you a new package back at our expense.
Do not hesitate to contact us by e-mail at Hello@rock-your-chakras.com: Our team will do everything possible to meet your expectations.
I have made a mistake in the address, what can i do?
Don't worry, if your order has not yet been sent, please contact us immediately and we will be happy to update your information. Otherwise, and in accordance with our Terms and Conditions, no further changes can be made once an order has been submitted.
PAYMENT
Is your website secure?
This site is 100% secure. Here's why: First, the website you're visiting is on an HTTPS server (the little green padlock on the left side of this page's URL is there to remind you). Most websites only secure their “shopping cart” and anything to do with processing orders. On this site, ALL PAGES are secured and cannot be hacked or targeted by malware. Finally, we use Stripe and PayPal as the standard for internet transaction security.
What paymentmethods are available?
Currently you can pay by credit card or PayPal on our website. We do not accept bank checks, bank transfers or payments at the reception.
Frequently Asked Questions
What happens if iam not satisfied with my product?
If for any reason the product does not meet your expectations, you can return it to us within 14 days of receiving the package and we will refund you the full price of the item once we receive it. However, all returned products must be in perfect condition and in their original unopened and unused packaging. The cost of the return shipment must be borne by you. We also recommend that you take a tracking number and email it to us at hello@rock-your-chakras.com so that we can trace the returned package. In the event of loss, we cannot be held liable, nor can we refund your money. Proof of postage should also be emailed to us as proof of delivery.
Do you have arefund policy?
We do our best to resolve any issues our customers may have with their online items. If you still want a refund for your order, we can of course process the payment, as long as the appeal is made within 14 days of receiving the order and the item(s) in question are not sold out. For more information, please read more about our refund policy.
Can't find what you're looking for?
Send us an email to let us know about the problem and a member of our customer service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at hello@rock-your-chakras.com